Passenger Services

Passenger Services covers the work that supports passengers throughout their journey through the airport. This area is also commonly referred to as passenger handling, customer service, terminal operations or above-wing operations.

From check-in and boarding to arrivals, connections, special assistance, disruption handling and travel document checks, passenger service teams help ensure passengers move through the airport safely, efficiently and professionally.

These roles are well suited to people who enjoy customer service, communication, problem-solving and working in a busy airport environment. Many people begin in check-in, boarding or customer support roles before progressing into team leadership, flight supervision, passenger services management or wider airport operations roles.